A N T O N E L L A
DELIVERY & RETURNS
1. Processing Times
All orders are processed and dispatched within 1 to 3 business days (excluding weekends and UK bank holidays). Once your order has been dispatched, you will receive a confirmation email with your tracking number.
2. Estimated Delivery Times (United Kingdom)
Standard UK Shipping: 7 to 12 business days.
Please note: Delivery times are estimates and may occasionally be subject to minor delays due to customs processing, severe weather, or postal peak seasons (e.g., Christmas).
3. Shipping Costs
Standard UK Delivery: £[Inserir valor, ex: 3.99] (ou "FREE on orders over £30")
4. Order Tracking
Once your package has shipped, you will receive a shipping confirmation email containing a tracking link. You can track your package's journey directly on our website via our [Track Your Order] page.
5. Customs, Taxes, and Duties
All UK orders under £135 include VAT at checkout. There are no hidden fees or extra customs charges upon delivery for UK customers.
6. Incorrect Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct. If you realize you have entered an incorrect address, please contact us immediately at [Seu E-mail]. We cannot change the address once the order has been dispatched.
7. Lost or Delayed Packages
If your order has not arrived within 20 business days of dispatch, please contact our support team at [Seu E-mail] so we can investigate with the courier and issue a replacement or full refund if necessary.
SHIPPING & DELIVERY POLICY
REFUND AND RETURN POLICY
1. Right to Cancel / 14-Day Cooling-Off Period
"Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items. To exercise this right, please contact us at [Seu E-mail] with your order number."
2. Return Conditions (Arrependimento / Tamanho Errado)
"If you wish to return an item due to a change of mind or incorrect size choice:
Items must be unused, in their original packaging, and in resalable condition.
You must notify us within 14 days of delivery and dispatch the item within 14 days of notification.
Return Shipping: Customers are responsible for paying their own return shipping costs unless the item is faulty."*
3. Faulty, Damaged or Incorrect Items (Defeitos / Danos)
"In accordance with the UK Consumer Rights Act 2015, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Please provide photos or a short video clearly showing the issue along with your order number. Once verified, we will offer a free replacement or a full refund without requiring you to return the damaged item."
4. Non-Returnable Items (Exceções)
"For hygiene and safety reasons, we cannot accept returns on custom/personalized items, perishable goods, or sealed hygienic products (e.g., underwear, earrings, cosmetics) if the seal has been broken."